Jaguar Forum banner
1 - 17 of 17 Posts

·
Registered
Joined
·
123 Posts
Discussion Starter · #1 ·
Well Guys
I'm not trying to keep this thread going, honestly
when my car was at Stratstones Nottingham, for its major service and cambelt change, having covered only 17,500
careful miles it had its customary video done. This is what was said, tyres appear ok, they should be, they were only put on a week ago and have been nowhere.
Front lower wishbone suspension arm bushes split; I had a second on the video to see them, a very slight split is all i could see. I don't think the technician wanted to dwell on it, he skipped by so fast, cost £488.06p
Brake discs inner surface worn, but outer surface ok cost £917.32p
Rear offside rear lamp unit ingress of water cost £757.28p
This is apart from the £1000 they have just had of me.
I hope you all find this interesting reading, not forgetting that the only money they are probably making is on servicing,
they haven't got much in the way of cars for sale.
 

·
Registered
Battery powered superhero
Joined
·
5,391 Posts
Gone are the days when a fully stamped service book (OK, online record nowadays) full of main dealer names was worth a premium. I'd be worried the car wasn't maintained properly and that the owner was a bit of an idiot for paying all that extra money for work by a technician who simply follows a guide. I'd much rather have a record of an independent Jaguar specialist for the service stamps and a good handful of owner services even with parts invoices. Ask the dealer to justify the price of the brake disc replacement, I'll bet they just say that's the standard price and can't justify why, or even care if you want the job done or not.
 

·
Registered
Joined
·
123 Posts
Discussion Starter · #3 ·
Gone are the days when a fully stamped service book (OK, online record nowadays) full of main dealer names was worth a premium. I'd be worried the car wasn't maintained properly and that the owner was a bit of an idiot for paying all that extra money for work by a technician who simply follows a guide. I'd much rather have a record of an independent Jaguar specialist for the service stamps and a good handful of owner services even with parts invoices. Ask the dealer to justify the price of the brake disc replacement, I'll bet they just say that's the standard price and can't justify why, or even care if you want the job done or not.
Well, the same stealer when it was servicing my car three years ago rang me to say it needs brake pads, I said at 12000
are you having a laugh, no, and it's still on the original pads, which apparently according to the video is ok. you can't make it up.
 

·
Registered
Joined
·
4,583 Posts
Gone are the days when a fully stamped service book (OK, online record nowadays) full of main dealer names was worth a premium. I'd be worried the car wasn't maintained properly and that the owner was a bit of an idiot for paying all that extra money for work by a technician who simply follows a guide. I'd much rather have a record of an independent Jaguar specialist for the service stamps and a good handful of owner services even with parts invoices. Ask the dealer to justify the price of the brake disc replacement, I'll bet they just say that's the standard price and can't justify why, or even care if you want the job done or not.
This is how I've felt for a long time now. It stemmed from my brother's car, since buying it he had religiously put it into the dealer for what must have been 8+ years for servicing. When he came to sell it they couldn't book him in on time so I said that I would do an oil and filter change as the engine was sounding quite rough. I'm not even exaggerating when I say that the engine oil barely came out, even though I had got it nice and hot. The air filter was clearly still the original as well. They had never touched a thing despite the thousands of pounds the received. Absolutely criminal. It was a diesel Civic and being a Honda is probably the only reason it still managed to run.

Another case I've recently seen online is someone who got their DSG fluid changed at the main dealer, ahead of the 40k schedule. It's a critical service item, yet despite this it's treated as optional and won't affect service history - how insane. Anyway, when he got the car back he immediately had transmission problems and couldn't work out why, so he took it back. They said they have now topped the fluid up and it's now working ok. I suspect they only did the first fluid fill and never did the second part where you have to get the fluid to a specific temperature and do a second fill, so it was probably low on fluid and subsequently caused the problems. Who knows what damage may have been caused but it's a pretty straight forward procedure and unforgivable for a main dealer to screw up.

I'll not go near a main dealer unless it's a recall or to buy OEM parts when necessary.
 

·
Registered
Joined
·
24,778 Posts
You should get a second opinion on the front bushes though, as your car is about the right age for those to need replacing.
How old is the OP's car then? 17,500 miles suggests not very.
 

·
Registered
Joined
·
3,722 Posts
When my car was 3 years old with 22,000 miles on it I took it to the main stealer for its last service under warranty and its first MOT. They informed me that the lower steering column bush was worn and would need replacing before the next MOT, that was over 11 years ago and I never did get it done and it has passed every MOT since without any mention of the bush, incidentally it has never seen a main stealer since. Phil
 

·
Registered
Joined
·
123 Posts
Discussion Starter · #10 ·
You should get a second opinion on the front bushes though, as your car is about the right age for those to need replacing.
Jake I will, according to the stealers you can only buy the arms with the bushes in, not separately.
there isn't any knocking, and when looking at the video which didn't dwell on it too long, it did not look that bad.
 

·
Registered
Joined
·
212 Posts
Main dealers are absolute shysters and I avoid them like the plague. Their 'service' is all dressed up in glitzy premises where they purport to offer top quality customer service. The reality is they are rip off merchants and prey on peoples ignorance. I can see no good reason to use them. Even if your car is under warranty you are not obliged to use the franchise dealer for servicing, providing the servicing schedule is followed and approved parts are used.

Find a good Jaguar independent specialist who has the knowledge and expertise and actually cares about their customers and their cars and charges half what a franchise dealer will charge you, and you won't go wrong.

There was another thread recently on this subject - when you look at the items listed on the Jaguar annual service schedule, the only things that actually need changing are oil and filters - cost for oil/parts around £40. Every other item is simply an inspection, things like brakes, tyres, lights etc, which is something we all do on a daily basis anyway, and anything we might miss is picked up by the annual MOT inspection. Can anyone tell me what dealers actually do for the extortionate prices they charge for a 'service'?
 
  • Like
Reactions: 2win2urbo and OzXFR

·
Registered
Battery powered superhero
Joined
·
5,391 Posts
Can anyone tell me what do dealers actually do for the extortionate prices they charge for a 'service'?
They may have a pretty front receptionist who will smile at you? I can't think of anything else positive. So main dealer brakes change, £917, independent Jaguar specialist brake change approx £400. Pretty girlie smile at the main dealer just cost you £517, and probably plus VAT.
 
  • Like
Reactions: RickJagXF

·
Registered
XJ Portfolio.2014.Amethyst Black.
Joined
·
1,208 Posts
Usual stock answer from these….great description……GLITZY showrooms is that they have overheads. Yeah….stock answer…..your overheads are the same whether busy or quiet. The showrooms in Glasgow and Inverness are totally palatial…..for what…? Caine Dingle made a living before getting jailed.
 

·
Administrator
Joined
·
30,511 Posts
This is how I've felt for a long time now. It stemmed from my brother's car, since buying it he had religiously put it into the dealer for what must have been 8+ years for servicing. When he came to sell it they couldn't book him in on time so I said that I would do an oil and filter change as the engine was sounding quite rough. I'm not even exaggerating when I say that the engine oil barely came out, even though I had got it nice and hot. The air filter was clearly still the original as well. They had never touched a thing despite the thousands of pounds the received. Absolutely criminal. It was a diesel Civic and being a Honda is probably the only reason it still managed to run.

Another case I've recently seen online is someone who got their DSG fluid changed at the main dealer, ahead of the 40k schedule. It's a critical service item, yet despite this it's treated as optional and won't affect service history - how insane. Anyway, when he got the car back he immediately had transmission problems and couldn't work out why, so he took it back. They said they have now topped the fluid up and it's now working ok. I suspect they only did the first fluid fill and never did the second part where you have to get the fluid to a specific temperature and do a second fill, so it was probably low on fluid and subsequently caused the problems. Who knows what damage may have been caused but it's a pretty straight forward procedure and unforgivable for a main dealer to screw up.

I'll not go near a main dealer unless it's a recall or to buy OEM parts when necessary.
When my dad died I looked through his file for his Jazz. The main dealer had charged him for replacing the rear drums & shoes at every service due to "surface rust" ... hardly a surprising thing to see on the outside of a drum? The mileage between services was less than 2000 miles ffs.
 

·
Registered
Joined
·
4,583 Posts
When my dad died I looked through his file for his Jazz. The main dealer had charged him for replacing the rear drums & shoes at every service due to "surface rust" ... hardly a surprising thing to see on the outside of a drum? The mileage between services was less than 2000 miles ffs.
That's terrible. I do wonder why I keep seeing posts in the Facebook groups etc of people who keep going to main dealers, but then I look at my own dad and he still has this mentality that they are the best. It's almost like brainwashing lol
 
1 - 17 of 17 Posts
Top