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Hi all, I've been trying to read up on this and am getting mixed messages, so would be greatful for any advice as a first time Jag owner. My e-pace is due its first service in a couple of weeks - does it have to be done by the dealer (Stratsone), or can I use a local garage? At the end of the 4 year PCP I'm planning to buy the car and then sell it privately, so I'm hoping a local garage will be fine and the value won't be significantly affected as it might of I traded it in /exchanged it. I contacted a garage that was recommended to me for specialising in Jag parts, but they said they can only switch the service lights off if the car is pre-2016,so I'm not sure if I'll find this issue with many local garages and therefore be forced to go with Stratstone anyway...

Any advice welcomed. Thank you 馃槉
 

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Any VAT registered garage.


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Hi all, I've been trying to read up on this and am getting mixed messages, so would be greatful for any advice as a first time Jag owner. My e-pace is due its first service in a couple of weeks - does it have to be done by the dealer (Stratsone), or can I use a local garage? At the end of the 4 year PCP I'm planning to buy the car and then sell it privately, so I'm hoping a local garage will be fine and the value won't be significantly affected as it might of I traded it in /exchanged it. I contacted a garage that was recommended to me for specialising in Jag parts, but they said they can only switch the service lights off if the car is pre-2016,so I'm not sure if I'll find this issue with many local garages and therefore be forced to go with Stratstone anyway...

Any advice welcomed. Thank you 馃槉
No it doesn鈥檛 have to be serviced by a franchised dealer, however, I would personally get the first one done for any software updates or technical bulletin changes to be done.
 
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Preferably one that can work on modern cars and has paid for access to the on-line Jaguar service portal else there's zero point using them as you'll not have the proper records. Definitely not a garage that says it can't reset the service due message.
 

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Preferably one that can work on modern cars and has paid for access to the on-line Jaguar service portal else there's zero point using them as you'll not have the proper records. Definitely not a garage that says it can't reset the service due message.
This, with bells on!

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I'm not sure about the use of non-Jaguar service parts, but for a new car such as yours, I'd insist on genuine parts and your invoice with appropriate part numbers to prove.
 

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Not worth the hassle - go to a Jaguar dealer.

I am no apologist for them but come the time to sell, it a Main Dealer service history helps.

Also, should you ever need a warranty repair, trying to prove that a non-jaguar garage actually used jaguar parts and the right spec oils, and performed the service to the letter of the schedule would be impossible.
 

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It's your call. As Wilf says, you could be open to a warranty argument, although there shouldn't be an issue if you produce the service invoice detailing the genuine parts fitted, doesn't mean there won't be an argument. Is a specialist preferred by you rather than a main dealer, considering you said a garage you asked clearly wasn't suitable, or is it down to price? While in theory, you can use any VAT registered garage and retain the terms of the warranty, should you?
 

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They don鈥檛 need to be genuine. Just OEM quality. If they are from a reputable brand, such and Brembo, Padgid, Valeo, Framm etc. then they鈥檒l be fine. They can鈥檛 argue they are not OEM quality as many OEMs use these companies for their parts.


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Check your PCP paperwork. My PCH deal said the car must be serviced by a Jaguar dealer or a place approved by Lex Autolease. They could sting you for not following the guidelines if they felt so inclined.
 
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Check your PCP paperwork. My PCH deal said the car must be serviced by a Jaguar dealer or a place approved by Lex Autolease. They could sting you for not following the guidelines if they felt so inclined.
Good point. Not specifically warranty related but PCP.


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Some Lex lease deals that include maintenance use Halfords for servicing. Personally as much as I hate main dealers I use them for servicing. If you keep it for longer than 3 years that will be without full warranty, you may need some goodwill if anything goes wrong.
 

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Problem is dealers are so terrible. I have been messed around with everyone I鈥檝e used.


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I've found the Nottingham Merc dealership service experience outstanding after using Jaguar dealerships. Can book a 1 hour appointment slot for a 'A' service or 2 hour slot for a 'B' service and see what they're doing from the waiting area screen if you so wish.

 

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If you can find a good independent Jaguar specialist who has access to update the online service history, you鈥檒l likely not pay much more then your local garage but you鈥檇 have the online history done properly and it鈥檇 be done properly.

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I always use the dealer for servicing our PCP cars while they are in warranty. There is no argument then.

I use my trusted Mechanic for out of warranty work. Never had an issue handing back.

In the current 4 year deal @ 8000 miles per year, we鈥檒l only need one service.
The dealer will collect the car and bring it back, dropping off a loan car for our use.
 
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