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Discussion Starter · #1 ·
Does anyone have experience of this outfit?

The are listed as carrying out the first service on my XFR. I have contacted them for more information on the work carried out but they refuse to help.

I've contacted Jaguar CRC who trot out the usual " we suggest you contact your dealer" which they say to any question you care to ask them. The dealer informs me I should contact Paragon direct so the whole episode goes round in circles
 

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Paragon had stamped the service book as having PDI'd a Jaguar I bought a few years ago from a Jaguar dealer in Oxford.

I queried this with the dealer and the explanation was that the car had been on the fleet of Jaguar Management from new and Paragon were responsible for all the work on Management cars - ie, sourcing, issuing and moving on to dealers after use.

They are based on the old USAF Upper Heyford base near Oxford, now called Heyford Business Park.

Not a lot of info but hope it helps....
 

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Discussion Starter · #4 ·
Paragon had stamped the service book as having PDI'd a Jaguar I bought a few years ago from a Jaguar dealer in Oxford.

I queried this with the dealer and the explanation was that the car had been on the fleet of Jaguar Management from new and Paragon were responsible for all the work on Management cars - ie, sourcing, issuing and moving on to dealers after use.

They are based on the old USAF Upper Heyford base near Oxford, now called Heyford Business Park.

Not a lot of info but hope it helps....
This is the case with my car. But why do Jaguar use Paragon for the PDI and subsequent services? Why not get all this done at an approved Jaguar dealer.

Paragon take all sorts of cars. They are not Jaguar specialists so I don't understand why Jaguar let them service their cars.
 

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The facelift XF I had was Jaguar owned for the 12 months prior to me buying it. The first service was done at 7 months old and 10k miles. It had only done a few hundred more when I bought it 5 months later. The service book was stamped "Jaguar Cars".
 

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Discussion Starter · #7 ·
The facelift XF I had was Jaguar owned for the 12 months prior to me buying it. The first service was done at 7 months old and 10k miles. It had only done a few hundred more when I bought it 5 months later. The service book was stamped "Jaguar Cars".
If there are no specific dealer details I imagine the car was serviced by Paragon or similar. Yet if I had my car serviced by a reputable independent and a warranty claim arose I think Jaguar would say it has not been serviced to their 'satisfaction'
 

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I thought so-called "management" cars were ones which the manufacturer makes available to hire/leasing companies. They stay on the manufacturer's books, thereby hiding the intermediate company.
 

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My Jag is also an Oxford registered ex Jaguar mgmt car by looks of it. I will check re Paragon, not noticed that before. My plate starts OV.
 

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I thought so-called "management" cars were ones which the manufacturer makes available to hire/leasing companies. They stay on the manufacturer's books, thereby hiding the intermediate company.
No, they're company cars used by JLR employees. 'Management' is pushing it a bit, they're not all managers. Just a high enough grade to be able to pick a nice car, usually office staff. I looked at a senior IT position a while back and could have had pretty much anything they make. It's used as a feeder into the approved used network, so employees can only have the car for a very short period of time, no more than a year, and I think they only have to pay the BIK on it too.

I think they play on the 'management' thing to make you think it's some very responsible high-up figure in JLR who cherishes the car. In reality, they don't give a monkeys' because they get a new one in a few month's time. This is also why you see some weird colour combos and options selected. People experiment as they're free.
 

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Discussion Starter · #11 ·
No, they're company cars used by JLR employees. 'Management' is pushing it a bit, they're not all managers. Just a high enough grade to be able to pick a nice car, usually office staff. I looked at a senior IT position a while back and could have had pretty much anything they make. It's used as a feeder into the approved used network, so employees can only have the car for a very short period of time, no more than a year, and I think they only have to pay the BIK on it too.

I think they play on the 'management' thing to make you think it's some very responsible high-up figure in JLR who cherishes the car. In reality, they don't give a monkeys' because they get a new one in a few month's time. This is also why you see some weird colour combos and options selected. People experiment as they're free.
Interesting, Benji.

But why are the cars PDI'd and serviced by the secretive Paragon Fleet solutions who are not Jaguar specialists? Hard to understand why Paragon are required. Brand new Jaguars should be PDI's and serviced at an approved Jaguar dealer. Very odd.
 

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Interesting, Benji.

But why are the cars PDI'd and serviced by the secretive Paragon Fleet solutions who are not Jaguar specialists? Hard to understand why Paragon are required. Brand new Jaguars should be PDI's and serviced at an approved Jaguar dealer. Very odd.
I suspect it's simply because it's more cost-effective to outsource the fleet management than run it in-house...

Paragon is a leading operator in the provision of outsourced vehicle services to automotive manufacturers (OEMs) and major fleet operators, including rental, leasing and corporate fleets.

It handles processes and stores new vehicles at their point of entry to the UK and at the end of the factory line, as well as providing refurbishment and associated services to the used vehicle marketplace.

In addition, Paragon provides specialist services such as captive fleet handover, press demonstration and company car fleet management as well as market-leading stock locator technology tools.

It employs more than 1,250 staff and has available more than 600 acres of storage, land and refurbishment facilities across the UK. During 2015, Paragon processed over 600,000 vehicles from their facilities.
Paragon got bought by BCA (British Car Auctions) last year for 105 million.
 

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Discussion Starter · #13 ·
Management and workers at Paragon will be aware the car they are about to work on is not 'owned' by an individual who has used his/her hard earned money to pay for it. Sadly, human nature suggest the cars in their care will not be looked after or serviced with a duty of care.

My understanding is that Paragon has a high turnover of staff, probably due to poor wages and working conditions.

Not the ideal start in life for a shiny new Jaguar.:(
 

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Mine is an ex Jaguar press demo car. The 1st service was done by Jaguar Company Vehicles in Corby - which happens to be Paragon!
 

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In truth, unless you have direct experience of a particular dealer who's stamp is in the service book you have zero indication whether the car has even had the bare minimum applied to it, let alone TLC. Most of us on here have horror stories of JLR dealers (and other brands).

Sent from my SM-G935F using Tapatalk
 
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In truth, unless you have direct experience of a particular dealer who's stamp is in the service book you have zero indication whether the car has even had the bare minimum applied to it, let alone TLC. Most of us on here have horror stories of JLR dealers (and other brands).

Sent from my SM-G935F using Tapatalk
the new jags have online service now I tried to see mine yesterday, service history etc but couldn't in the end phoned a dealer whom gave me it, I wrote it down:rolleyes: I liked the stamp better
 

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Does it detail what has actually been done?

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Paragon PDI most cars for JLR, history is available if anyone needs it. PM at least VIN and I can help out. If you happen to find your PDI supplement stamped with Jaguar Cars or Land Rover Solihull there is a good chance I could tell you even more.

From my experience having been to Paragon Corby is they are pretty well equipped but high turnover of staff as previously mentioned is a factor.

O'plated JLR cars stand a good chance of having been part of the 'management' fleet and V'plated cars typically engineering.

Finally Paragon are used mainly because of volume vs cost. No dealer wants to PDI cars all day every day as they would lose out on to many up sell jobs like services.

It's a very sad fact that PDI's are seen as low skill.
 

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Discussion Starter · #19 ·
Paragon PDI most cars for JLR, history is available if anyone needs it. PM at least VIN and I can help out. If you happen to find your PDI supplement stamped with Jaguar Cars or Land Rover Solihull there is a good chance I could tell you even more.

From my experience having been to Paragon Corby is they are pretty well equipped but high turnover of staff as previously mentioned is a factor.

O'plated JLR cars stand a good chance of having been part of the 'management' fleet and V'plated cars typically engineering.

Finally Paragon are used mainly because of volume vs cost. No dealer wants to PDI cars all day every day as they would lose out on to many up sell jobs like services.

It's a very sad fact that PDI's are seen as low skill.
Paragon not only PDI'd my XFR but also carried out the first service. I'm guessing they do not employ Jaguar trained technicians or have all the necessary diagnostic kit so the service(if they actually did it at all) is probably not the best.
 

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From previous experience they have had trained techs & full dealer level gear. But how that translates to who puts spanners to your car - it's the same lottery you get in a dealership, apprentice or a guy on bonus. If you have any concerns let me know and I can find some bits out.
 
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