[SuperDoop]

I doubt major cities in the UK will be affected but a kick in teeth nonetheless!

Article here.

 

[TheStig]

I doubt major cities in the UK will be affected but a kick in teeth nonetheless!

Article here.

here's the full explanation in plain English...

‘We will adapt our customer journey for our future clients, providing multiple touchpoints, delivering leading luxury experiences and creating a customer centric culture.

 

[ChrisSB]

More like the dealers are closing because they haven’t had anything to sell for two years and what they had no one was buying.


Sent from my iPhone using Tapatalk

 

[OBC John]

The upside might be a lot more Jaguar independant garages opening as the techs and mechanics at the dealers get made redundant.

 

[Phil1]

The upside might be a lot more Jaguar independant garages opening as the techs and mechanics at the dealers get made redundant.

And then in 10 years when the current crop (or at least the last 10-15 years worth) of Jaguars start to get scrapped, they'll all be out of work as Jaguar have decided to go into the ultra luxury market with much lower numbers of vehicles being sold.

 

[OBC John]

And then in 10 years when the current crop (or at least the last 10-15 years worth) of Jaguars start to get scrapped, they'll all be out of work as Jaguar have decided to go into the ultra luxury market with much lower numbers of vehicles being sold.

I suspect that there's a darn-sight more than 10-years worth of work servicing and repairing the Jags currently on the road.

 

[Phil1]

I suspect that there's a darn-sight more than 10-years worth of work servicing and repairing the Jags currently on the road.

There will always be the classics about but I dare say cars like the X250 will start to decline more rapidly in the next few years as bodywork and chassis issues start to become more of an issue.

One of the major issues may be how supported they are once Jaguar move into its new uncharted territory.

They're not in a great place at the moment and heaven forbid the worst happens and they go the way of MG-Rover, a lot disappeared off the roads simply due to no one being able to get hold of any parts.

 

[DAVENN]

here's the full explanation in plain English...

Whomever came out with that tripe will have won the yearly bullshit bingo award.

 

[TheStig]

Whomever came out with that tripe will have won the yearly bullshit bingo award.

I just hope my customer journey to see these multiple touchpoints isn’t too far away.

 

[DAVENN]

I just hope my customer journey to see these multiple touchpoints isn’t too far away.

" rusty sheriff's badge"

 

[wilf]

A lot of interesting info in that Car Dealer website, especially the forum.

 

[TheStig]

A lot of interesting info in that Car Dealer website, especially the forum.

Is it like a “customer centric culture”?😗

 

[DAVENN]

Is it like a “customer centric culture”?😗

sounds like they've accepted that they were factory centric previously.
won't stop the arrogance, mind.

 

[MajorTom]

Even if it seems a bit drastic I for one think this sounds like a move in the right direction and look forward to see what else Jaguar have up their sleeve.

 

[cutlea01]

‘We will adapt our customer journey for our future clients, providing multiple touchpoints, delivering leading luxury experiences and creating a customer centric culture.

So even Jaguar themselves say the experience at a main dealer was crap.

 

[Lofty]

Direct sales isn't going well for Mercedes, although it is early days. Some manufacturers have looked at Tesla and decided they want a bit of that, the Chinese seem to have gone down the traditional franchise route though. A couple of £100k + electric Jaguars isn't going to save them, they could well be one of the first big names to disappear in the EV war.

 

[DAVENN]

Direct sales isn't going well for Mercedes, although it is early days. Some manufacturers have looked at Tesla and decided they want a bit of that, the Chinese seem to have gone down the traditional franchise route though. A couple of £100k + electric Jaguars isn't going to save them, they could well be one of the first big names to disappear in the EV war.

The Tesla experience is ok.
However, I'm not at all sure if I would by one new , using the same experience.
Very similar to buying from Argos.

 

[JakeBlade]

That JLR flagship shop in London looks mighty fine.

 

[wilf]

I wonder how all the dealers who spent the required £millions turning their Jaguar showrooms into marble palaces feel?

We do know how Chris Sturgess felt.

 

[cutlea01]

I wonder how all the dealers who spent the required £millions turning their Jaguar showrooms into marble palaces feel?

Pity the majority didn't also appear to invest in their staff or their policies. No point being in a delightful and palatial dealership when you're treated like trash by the staff.