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  1. #1
    Rampant Member Dunc's Avatar
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    Jaguar customer service

    Can anyone point me in the direction of the Jaguar customer services advisor we have on the site please.
    I have a problem with the paint flaking on the rear wheels and was wondering if they came under the paint warranty.
    Thanks in advance
    Last edited by Dunc; 3rd January 2017 at 11:00.
    2013 Jaguar XF S in Carnielian Red. Front parking sensors rear camera, blind spot monitor. Warm charcoal,

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  3. #2
    Super Moderator wilf's Avatar
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    Username JaguarCRC

    Try PM'ing them
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  4. #3
    Senior member Shrek's Avatar
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    Probably best just calling the CRC (customer reponse center) directly.
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    Quote Originally Posted by Dunc View Post
    Can anyone point me in the direction of the Jaguar customer services advisor we have on the site please.
    I have a problem with the paint flaking on the rear wheels and was wondering if they came under the paint warranty.
    Thanks in advance
    I would have thought your dealer would be your first port of call

  7. #5
    Super Moderator D3GGY's Avatar
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    Quote Originally Posted by Ancill View Post
    I would have thought your dealer would be your first port of call
    Duncan's dealer is no longer a Jag dealer
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  8. #6
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    Quote Originally Posted by D3GGY View Post
    Duncan's dealer is no longer a Jag dealer
    It can be any dealer, not just the supplying one

  9. #7
    Rampant Member Dunc's Avatar
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    Thanks guys, I've pm'd Jaguar CRC. See if they get back to me.
    2013 Jaguar XF S in Carnielian Red. Front parking sensors rear camera, blind spot monitor. Warm charcoal,

  10. #8
    Rampant Member Dunc's Avatar
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    What I've noticed and heard about Jaguar dealers is that most seem more interested in saving Jaguar money than helping the customer.
    2013 Jaguar XF S in Carnielian Red. Front parking sensors rear camera, blind spot monitor. Warm charcoal,

  11. #9
    Very Active Member MickAdams's Avatar
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    Quote Originally Posted by Dunc View Post
    What I've noticed and heard about Jaguar dealers is that most seem more interested in saving Jaguar money than helping the customer.
    My experience too, especially with the Leeds dealer. Twice in the past few months they've told me they're not willing to even consider some warranty work because they're worried that Jaguar won't pay them for it, they've been generally crap multiple times in the past when they could have helped me out too. Just a shame they're convenient to get to so I do keep giving them more chances, Wakefield & Doncaster service departments seem much more helpful, but then I'm wasting hours just getting the car to them.

  12. #10
    Prodigious Member Stevie's Avatar
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    The question will be, are you the owner from new? Have they been refurbished by some body else? Etc,etc.

  13. #11
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    Quote Originally Posted by Dunc View Post
    What I've noticed and heard about Jaguar dealers is that most seem more interested in saving Jaguar money than helping the customer.
    Believe me, that statement is not isolated to just Jaguar dealers, like all brands there are good, bad and the outright rubbish ones, choose wisely

  14. #12
    Administrator TheStig's Avatar
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    Quote Originally Posted by MickAdams View Post
    My experience too, especially with the Leeds dealer. Twice in the past few months they've told me they're not willing to even consider some warranty work because they're worried that Jaguar won't pay them for it, they've been generally crap multiple times in the past when they could have helped me out too. Just a shame they're convenient to get to so I do keep giving them more chances, Wakefield & Doncaster service departments seem much more helpful, but then I'm wasting hours just getting the car to them.
    Just before Xmas I left my car with Stratstone in Doncaster for a repair that I expected to be covered by the extended warranty. When the claim was rejected, Stratstone took the initiative & contacted Jaguar. The cost of the repair was covered by Jaguar before I even knew the warranty company had rejected the claim.

    Experiencing customer service this good is so refreshing & really enhances the ownership experience. I know other owners have not been so lucky but it's a 10/10 from me for both Stratstone in Doncaster & Jaguar.
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    Very Active Member Jimbov8's Avatar
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    I can echo those sentiments about Doncaster Nick. That's where my car goes and I have never had a problem and always had a first class experience.
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  16. #14
    Rampant Member Dunc's Avatar
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    Quote Originally Posted by Stevie View Post
    The question will be, are you the owner from new? Have they been refurbished by some body else? Etc,etc.
    Before I purchased the car it was a Jaguar managers or Jaguar pool car and no the wheels have not been refurbished to my knowledge anyway.
    2013 Jaguar XF S in Carnielian Red. Front parking sensors rear camera, blind spot monitor. Warm charcoal,

  17. #15
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    Quote Originally Posted by Dunc View Post
    Thanks guys, I've pm'd Jaguar CRC. See if they get back to me.
    They don't appear to frequent the forum very much (8th December last on-line) so it may be worth contacting CRC directly, as mentioned above.

  18. #16
    Rampant Member Dunc's Avatar
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    Quote Originally Posted by carlpea View Post
    They don't appear to frequent the forum very much (8th December last on-line) so it may be worth contacting CRC directly, as mentioned above.
    You might be right Carl, I've heard nothing up to yet. Is there a phone number that will get me to who I need to speak to?
    2013 Jaguar XF S in Carnielian Red. Front parking sensors rear camera, blind spot monitor. Warm charcoal,

  19. #17
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    Quote Originally Posted by Dunc View Post
    You might be right Carl, I've heard nothing up to yet. Is there a phone number that will get me to who I need to speak to?
    Thank you for your e-mail to the Jaguar UK Customer Relationship Centre.

    A member of our team will be reviewing the content of your e-mail and will be completing initial investigations which may include contact to your Jaguar UK Retailer. We will endeavour to respond to you within 3 working days.

    Should you wish to discuss any aspect of your e-mail with your Case Manager in the meantime, please contact us directly on 03453032303. Please note that our opening hours are as follows:

    Mon - Fri: 08:00 - 18:00
    Saturday: 08:00 - 14:00
    Sunday: Closed
    From my previous encounters with them .

  20. #18
    Quote Originally Posted by carlpea View Post
    Quote Originally Posted by Dunc View Post
    You might be right Carl, I've heard nothing up to yet. Is there a phone number that will get me to who I need to speak to?
    Thank you for your e-mail to the Jaguar UK Customer Relationship Centre.

    A member of our team will be reviewing the content of your e-mail and will be completing initial investigations which may include contact to your Jaguar UK Retailer. We will endeavour to respond to you within 3 working days.

    Should you wish to discuss any aspect of your e-mail with your Case Manager in the meantime, please contact us directly on 03453032303. Please note that our opening hours are as follows:

    Mon - Fri: 08:00 - 18:00
    Saturday: 08:00 - 14:00
    Sunday: Closed
    From my previous encounters with them .
    Not the first time this has happened. Why they bother putting someone on a forum and then doing a half arsed job of dealing with the enquiries.

    I agree the team at Leeds were very attentive and did go the extra mile when selling me my SV8. Once the sale was complete I was left to be dealt with by Janet Wheatley who I found very pleasant but also somewhat patronising.

    The whole dealership level of repairs/servicing is sometimes flawed as they're constantly reminded they must strictly adhere to the full process of fault finding regardless of if they know what the fault actually is. It took them about 4 months and 6 visits to replace a faulty TPMS module, even though they said at the start that's probably what it was. I'd have saved myself the cost of the fuel if I'd have bought one myself in the first place.

    I'll be using the jag specialist in the future as it seems a much more straightforward approach and it's good to speak to the technician himself. He's got dealer level equipment and service history access etc.

  21. #19
    Senior member philxf's Avatar
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    Quote Originally Posted by MickAdams View Post
    My experience too, especially with the Leeds dealer. Twice in the past few months they've told me they're not willing to even consider some warranty work because they're worried that Jaguar won't pay them for it, they've been generally crap multiple times in the past when they could have helped me out too. Just a shame they're convenient to get to so I do keep giving them more chances, Wakefield & Doncaster service departments seem much more helpful, but then I'm wasting hours just getting the car to them.
    You need to go to Chris! Not far from Jag Doncaster... He can do warranty work.

    Sent from a shiny phone. Typos to be expucted...
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  22. #20
    Senior member philxf's Avatar
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    Quote Originally Posted by TheStig View Post
    Just before Xmas I left my car with Stratstone in Doncaster for a repair that I expected to be covered by the extended warranty. When the claim was rejected, Stratstone took the initiative & contacted Jaguar. The cost of the repair was covered by Jaguar before I even knew the warranty company had rejected the claim.

    Experiencing customer service this good is so refreshing & really enhances the ownership experience. I know other owners have not been so lucky but it's a 10/10 from me for both Stratstone in Doncaster & Jaguar.
    Interesting... (quickly checks what cars they've got.for sale)

    Sent from a shiny phone. Typos to be expucted...
    XF 3.0D S Portfolio, MY2010. Aero + Dynamics Pack + a big smile. SMD inspired steering wheel.


 

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